FAQ

Yes, you can pick up your order from our warehouse in Berlin Lichtenberg. Please choose “Pick Up” as delivery method at checkout and pay for your order as if it was a regular order. You will be notified via e-mail once your order is ready for collection. Pick Up times are Monday - Friday between 10 AM and 4 PM.

Only orders fully paid in advance can be picked up. You can not shop directly from our warehouse →  online purchases only.

If not collected within 7 days after being notified that your order is ready for collection, your order will be cancelled.

After receiving your ready for pick up notification via e-mail, you can find us at the following address:

Josef-Orlopp-Str. 92
10365 Berlin-Lichtenberg

Walk onto the backyard and look out for a green door with a black sign saying "Thönnißen & Wietzorek oHG" and our logo, next to a loading ramp. We're located on the second floor - please ring the bell.

Evil Greed is an online store only, we do not have a brick and mortar store.

If your order does not contain any pre-order items (see below) it will be shipped within 1-2 days after purchasing. Once shipped, depending on where you are shipping can take up to 1-3 days (Germany), 7 days (Europe & UK) and 30 days (worldwide). If you want your order to arrive as soon as possible, please select FedEx at checkout.

As long as the items are unworn and unwashed you can return them to the below address:

EG DIstribution GmbH
Evil Greed - Returns
Josef-Orlopp-Str. 92
10365 Berlin
Germany

Please note that we do not cover shipping back to us. If you want to make sure your package arrives okay you might want to consider sending insured / trackable. Please also include either a copy of your invoice or a brief note with your order number so we can assign the package to the right order / customer.

Please clearly mark your shipment as "RETURN" so no custom / import charges are due when returning from a non-EU country. 

Once the items are with us and have been checked by our team, we will refund the amount due to your preferred payment method and ask you to place an order with the correct size through our online store!

As long as the items are unworn and unwashed they can be returned to the below address:

EG Distribution GmbH
Evil Greed - Returns
Josef-Orlopp-Str. 92
10365 Berlin
Germany

Please note that we do not cover shipping back to us. If you want to make sure your package arrives okay you might want to consider sending it trackable / insured. Please also include either a copy of your invoice or a brief note with your order number so we can assign the package to the right order / customer.

Please clearly mark your shipment as "RETURN" so no custom / import charges are due when returning from an non-EU country. 

Once the items are with us and have been checked by our team, we will refund the amount due to your preferred payment method!

Please read the product description of the pre-order item carefully. If all items are delivered on time, your item(s) will be shipped a few days ahead of their official release date. Please note that we always try to make sure you have your purchased goods on the release date, however we are not in control of the production of every item sold in the store. Please be understanding that if there's a delay in the manufacturing process, there's nothing we can do about it. Please contact our support team to schedule pick ups.

We are not able to make any changes to already existing orders. If your order hasn't been processed yet, we can however cancel it so that you can place a new order containing all the items you wish to purchase.

All items will be processed as one shipment, including pre-order items.

Example: If one out of three purchased records is on pre-order, all three records will be shipped along with the pre-order item in time for its release.

Once your order has been shipped you will be sent a shipping confirmation e-mail that includes your tracking information. The e-mail contains a "Track Package" button that will automatically forward you to the used courier's tracking page. If you haven't received a shipping confirmation e-mail, please check your spam folder.

You can find our shipping cost here.

Yes, you can find it here.